Accessiblity case studies
Hear from other tourism businesses who've made simple steps to improve their accessibility and develop their customer experience.
Accommodation case studies
How to use official certification PDF, 2.1MB
Learn how the Hytte used the National Accessible Scheme to design their five-star self-catering property and achieve occupancy levels of over 90%.
How to develop an accessible guest house PDF, 3.8MB
Learn how High Wray guest house made small changes with a big impact, from wheel-in showers to low-level kitchen facilities.
How to provide award-winning accommodation PDF, 2.2MB
Learn how Hoe Grange Holidays diversified their farm by adding four-star accessible log cabins and won the Access for All Gold Award.
Accessible bathroom case studies
How to provide a beautiful wetroom PDF, 0.2MB
Learn how providing an attractive wetroom at The Calf Shed helped to increase bookings for this stylish self-catering accommodation.
Installing a Changing Places toilet PDF, 0.3MB
Learn how Marwell Zoo profited from installing bathroom facilities that provide extra equipment and space.
How accessible luxury pays PDF, 0.2MB
Learn how the Dairy at Cottage in the Dales opened with three months of forward bookings by installing removable and attractive accessible features.
Visitor attraction case studies
How to make a heritage attraction accessible
Learn how the Roman Baths improved their accessibility, resulting in 90% of the site being wheelchair accessible.
How to develop a major tourist attraction
Learn how the Eden Project became more inclusive with the help of professional advice.
How to develop an accessible attraction PDF, 5.4MB
Learn how the National Railway Museum made their open air visitor attraction – featuring historic buildings and over 60 vehicles – more accessible
How to target the grey pound PDF, 2.3MB
Learn how Bosworth Battlefield has focused on multi-generational visits and improved accessibility for older people.
How to make a listed building accessible PDF, 2.2MB
Learn how Thermae Bath Spa overcame building restrictions to be more accessible, including adding tactile signage and ramps.