Employ and manage staff

Tourism thrives on customer service, so hiring staff members who fit with your style of business is vital.

Two people making a bed

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Whether you are considering taking on a part-time employee for the first time or expanding an existing team, good recruitment and employee management is crucial to the growth of your business.

Hiring staff

Workplace pensions, health & safety obligations, managing salaries and tax. There’s a lot to consider when taking on new employees - but it can be easier than you think.

If you’re hiring somebody for the first time, why not consider an apprenticeship or a college placement? Step-by-step guidance is available to help, no matter which option you choose.

Know your legal obligations

Our Pink Book of Legislation can help you ensure your accommodation business is compliant.

Managing your employees

There are steps you can take to reduce issues in the workplace, such as ensuring your payroll is set up correctly from the start or doing a free training course on resolving conflict. Having set policies on flexible working or reward schemes can also benefit both your business and staff.

  • Help with employment related taxes

    Get free help and support from HMRC about what you need to know when you’re employing staff, including expenses, benefits and payroll.

  • Supporting your employees from the EU

    Get tools and information to support EU citizens and their families on the EU Settlement Scheme with this Government toolkit.

  • Guidance on fair tipping policies

    UK Hospitality's 'Tips and Troncs Code of Practice' is a good starting point when developing your tipping policy.

  • Become a Living Wage employer

    The Living Wage Foundation accredits businesses who pay direct employees the ‘real Living Wage’.

  • Latest employment updates from HMRC

    View and sign up to HMRC's employer bulletins to keep up to date with the latest payroll requirements.

  • Become an age-friendly employer

    Guidance from the Centre for Ageing Better on creating age-friendly workplaces.

  • Preventing sexual harassment

    A checklist and action plan from UKHospitality to help you prevent sexual harassment in the workplace.

  • Guidance on single sex spaces

    Guidance from the EHRC on how the Equality Act 2010 relates to single sex spaces, including separate or single-sex toilets.

  • Stop child exploitation

    Learn how to spot the signs of child exploitation with free resources specific to tourism businesses.

  • Managing sickness absence

    Guidance from ACAS on managing sickness absence, creating a return to work plan and supporting staff through the process.

  • Stress and mental health at work

    An HSE toolkit for employers on protecting workers from stress and supporting good mental health in the workplace.

  • Workplace wellbeing

    FSB’s wellbeing Hub has resources to help you look after the mental health and wellbeing of you and your team.

  • Apprenticeships

    An apprentice is an employee aged 16 or over who spends 20% of their time in formal training for a work-based qualification. Taking advantage of the apprenticeship scheme can reduce your staff turnover, cut recruitment costs and increase employee satisfaction.

    If you’re a small or medium-sized business (SME), you can access Government funding to pay the majority - or all - of the training costs.

    • If you have under 50 employees, the Government will pay 100% of training costs if your apprentice is aged 16 to 18
    • If you have over 50 employees, you pay 10% towards the training costs and the Government pays the rest, up to the funding band maximum

    Extra funding and support may also be available depending on your apprentice’s circumstances.

    Find Local Support

    Your local Destination Organisation or LEP Growth Hub may be able to help you take on staff.