Manage a crisis

Cost of living resources

Find financial relief and help for businesses struggling with the cost of living crisis.

Find out how all eligible UK businesses and other non-domestic energy users will receive a discount on high energy bills until 31 March 2024.

Energy Price Guarantee for households

From July 2023, households will pay the lower of the Ofgem Price Cap or the Energy Price Guarantee, which will revert to £3,000 from July 2023 until the end of March 2024.

Guidance from UKHospitality

Get free guidance on energy support from UKHospitality, including a Q&A and an energy bill calculator.

Smart meter and energy tips for small businesses

Find money and energy-saving tips from Smart Energy GB and how to request a smart meter.

Support for Energy and Trade Intensive Industries

Check your eligibility and apply for the Energy Bills Discount Scheme for Energy and Trade Intensive Industries.

VisitEngland Webinar

Watch this recording of our VisitEngland Webinar ‘Cut energy, save money and reduce carbon emissions’ with experts in energy procurement and billing, energy saving and renewables installation.

Resources on cyber security and safety training

Cyber security resources

Find free, practical resources from the National Cyber Security Centre (NCSC) on how to protect your business online.

Terrorism safety training

Learn how to spot the signs of suspicious behaviour and understand what to do in the event of a major incident with this free online training course from ProtectUK.

Flooding resources

If your business has been impacted by floods, find information and advice to help you get back on your feet, including dealing with cancellations, communicating with customers and accessing further support.

How to plan ahead for flooding

Sign-up for flood warnings, find templates to create your personal flood plan and learn how to prepare for a flood event.

Find out more

Sign-up for flood warnings, find templates to create your personal flood plan and learn how to prepare for a flood event.

Dealing with floods toolkit

A useful toolkit on what to do during a flood event – from assessing the situation to refunds and cancellations.

Assessing the flood situation

If you are affected by floods, take time to assess your situation, with our checklist of first steps.

Photo by: Getty Images/Moment RF/Marc Guitard

Sailboats moored on the Aln River at the edge of the North Sea at Alnmouth, Northumberland Coast Path.

Working with others during a flood event

Working with others during a flood event.

Photo by: Getty Images/Lonely Planet RF/Doug McKinlay

Victoria Suspension Bridge over the river Wye, Hereford.

Communicating with your customers during a flood event

Step-by-step guide on how to communicate with your customers during a flood event.

Photo by: VisitBritain/Ryan Lomas

Rear view of young woman on a hillside with two dogs

Cancellations and refunds due to flooding

Cancellations and refunds due to flooding.

Photo by: VisitBritain/James Green

View from above of green rolling hills and a lake nearby

Addressing the future impact of flooding on your business

Steps to minimise the impact of extreme weather, including flooding, on your tourism business.

Photo by: Getty Images/Westend61

View of the Monastery of Tynemouth and coastguard station, North Sea.

Returning to normal after flooding

Returning to normal after flooding – how to communicate a return to your customers.

Photo by: VisitBritain

Blond woman wearing hat and jeans sitting on bridge

Actions to take when dealing with flooding – a summary

At-a-glance timescale of guidelines for actions to take following a flooding crisis.

Photo by: RBG Kew/Jeff Eden

Autumn colour at Royal Botanic Garden, Kew

Further support for dealing with flooding

Find more information and help when dealing with flooding through the national agencies and charities listed here.

Photo by: Getty Images/Matthew Roberts Photography

Bristol seen from the river with Clifton Suspension Bridge in background against a blue sky