Manage a crisis
Ensure your business is prepared for a crisis situation.
Support during COVID-19
Information for English tourism businesses on the support available during COVID-19 and links to useful information and advice.
Operating during COVID-19
Find practical guidance to provide a COVID-Secure venue and protect your staff and customers during the COVID-19 pandemic.
Practical guidance on dealing with flooding
If your business has been impacted by floods, find information and advice to help you get back on your feet, including dealing with cancellations, communicating with customers and accessing further support.
Dealing with floods toolkit
Assessing the flood situation
An overview of factors to assess when determining the impact of flooding on your business.
Working with others during a flood event
Who you should contact locally and what you need to find out.
Communicating with customers during a flood
A six-step guide to keeping in touch with your customers and being pro-active in your communications.
Cancellations and refunds due to flooding
Your legal rights if you have to cancel bookings due to flooding.
Addressing the future impact of flooding
Guidance on mitigating the future impact of flooding on your business.
Returning to normal after flooding
It is important to keep your website and customers up to date.
Actions to take when dealing with flooding
A summary of what you should do during and after a flood event.
Further support for dealing with flooding
Where to go for further help, including any funding schemes available.
Download the full Dealing with floods toolkit DOCX, 63.1KB
Download the complete Dealing with floods toolkit.