If you want to improve your customer service or develop your digital skills, consider a training course for you and/or your team.
Attending a customer service training course can give a boost to your employees, help you to exceed customer expectations and give you a fresh perspective on your welcome. There are also free online courses to help you get to grips with social media, online advertising and more.
Please note: these training programmes are included as they are available nationwide. There may be other suppliers that offer a comparable service and other programmes available at a local level.
Training in response to COVID-19
WorldHost customer service training
This 60 minute online course can help customer-facing staff adapt their service, at a cost of £5 + VAT per person.
HIT customer service training
This 2 hour online course from HIT focuses on the customer service adaptations needed in light of COVID-19, at a cost of £25 + VAT pp.
Customer service training
Exceed your visitor expectations
Find more information on this customer service course for visitor attractions, designed by VisitEngland and Welcome to Excellence.
A modern, interactive and energetic training programme provided by People1st, teaching the basic principles of great customer service.
Welcome to Excellence training
A suite of high impact nationally available training courses covering a range of customer service topics.
Government courses and training
The Skills Toolkit
Free courses to help you learn new skills, from computer essentials to business and finance.
Help to Grow: Management
Help to Grow: Management helps senior managers of SME businesses to boost their business performance, resilience and long-term growth.
Free courses for jobs
Details of the free courses and qualifications for adults available through the Lifetime Skills Guarantee.
Digital skills training
Make the most of digital technology
Attend a free workshop and learn how to increase your business performance through technology as part of the Leading to Grow programme.
Free digital support
Find one-to-one digital support for SMEs from Digital Boost, including online marketing.
Make it Click
Boost your online and IT skills with these free learning resources, supported by FSB.
Improve your cyber security
Free, practical resources from the National Cyber Security Centre to protect your business online.
Training in digital skills from Google
Upgrade your digital skills with courses from Google Digital Garage, including social media.
Training in digital skills from Barclays
Find out about courses that could help upgrade your digital skills and build your confidence online.
Training in digital skills from Lloyds
Get information on courses that could help upgrade your digital skills, including building your brand online.
Free 1-1- mentoring with Google
Business owners can sign up to get 1-to-1 mentoring for free from Google, in partnership with Enterprise Nation.
Digital and IT courses
Digital courses from the National Careers Service, from using Powerpoint to advanced computer skills.
Adopting technology successfully
A technology adoption toolkit from Be the Business that can help you find the right technology for your business.
Guidance for charities from NCVO
Practical support to making the most of digital technology for charities, from software discounts to planning a new website.
Personal development skills
Personal development and lifestyle courses
Personal development courses from the National Careers Service, from developing an interest to taking care of your mental wellbeing.
Accenture’s Skills to Succeed Academy
Free and interactive training to help individuals build skills for the future from Accenture.
Training from HIT
Training courses from HIT, covering topics such as management and food and beverage.
National Hospitality Academy
Over 20 interactive online hospitality courses, from food hygiene to social media training.
Business and finance courses
Business skills courses from the National Careers Service, from management to bookkeeping and health and safety.
Barclays Life Skills
Free articles and advice, from starting a business to developing communication skills.
Free training courses from Springboard, including hospitality accredited qualifications.
Find Local Support
Your local Destination Organisation or LEP Growth Hub may be able to help connect you with training providers.