If you want to improve your customer service or develop your digital skills, consider a training course for you and/or your team.
Attending a customer service training course can give a boost to your employees, help you to exceed customer expectations and give you a fresh perspective on your welcome. There are also free online courses to help you get to grips with social media, online advertising and more.
Please note: these training programmes are included as they are available nationwide. There may be other suppliers that offer a comparable service and other programmes available at a local level.
Training in response to COVID-19
WorldHost customer service training
This 60 minute online course can help customer-facing staff adapt their service, at a cost of £5 + VAT per person.
HIT customer service training
This 2 hour online course from HIT focuses on the customer service adaptations needed in light of COVID-19, at a cost of £25 + VAT pp.
Customer service training
COVID-19 customer service training
This 60 minute e-learning course from WorldHost helps customer-facing staff adapt their service to increase customer confidence and support hygiene measures, at a cost of £5 + VAT per person.
Exceed your visitor expectations
Find more information on this customer service course for visitor attractions, designed by VisitEngland and Welcome to Excellence.
A modern, interactive and energetic training programme provided by People1st, teaching the basic principles of great customer service.
Welcome to Excellence training
A suite of high impact nationally available training courses covering a range of customer service topics.
Digital skills training
Make the most of digital technology
Attend a free workshop and learn how to increase your business performance through technology as part of the Leading to Grow programme.
Free digital support
Find one-to-one digital support for SMEs from Digital Boost, including online marketing.
Make it Click
Boost your online and IT skills with these free learning resources, supported by FSB.
Improve your cyber security
Free, practical resources from the National Cyber Security Centre to protect your business online.
Training in digital skills from Google
Upgrade your digital skills with courses from Google Digital Garage, including social media.
Training in digital skills from Barclays
Find out about courses that could help upgrade your digital skills and build your confidence online.
Training in digital skills from Lloyds
Get information on courses that could help upgrade your digital skills, including building your brand online.
Free 1-1- mentoring with Google
Business owners can sign up to get 1-to-1 mentoring for free from Google, in partnership with Enterprise Nation.
Find Local Support
Your local Destination Organisation or LEP Growth Hub may be able to help connect you with training providers.