The awards recognise accommodation providers across England who provide outstanding customer service for their customers. The 100 ROSE Award recipients are nominated by the VisitEngland Quality Scheme assessors and are selected from assessor comments along with online feedback from visitors.
The awards showcase England’s variety of high-quality accommodation where owners and employees go the extra mile to make their customers’ visits extra special and cover all types of accommodation from hostels to hotels, self-catering to parks & campsites and from glamping sites to Bed & Breakfast (B&Bs) & guest houses, irrespective of star rating.
VisitEngland Director Andrew Stokes said:
“England has an outstanding range of accommodation options, from rooms in a 17th-century castle in Cornwall to a shepherd’s hut on a working farm in Yorkshire, from an eco-lodge on the Isle of Wight to bustling metropolitan hotels, there really is something for everyone.
“The ROSE Awards highlights those businesses who go above and beyond for their customers, providing the highest levels of customer service and ensuring repeat business, driving visitor growth and boosting local economies.”
Celebrating the teams and owners whose efforts surpass expectations, the ROSE Award recipients can advertise their accolade as long as they remain within the VisitEngland quality scheme.
The VisitEngland ROSE Awards are being presented at an afternoon tea event at the Luton Hoo Hotel, Golf & Spa.
See the full list of Rose Award 2019 winners.
Notes to Editors:
- Find out more about VisitEngland’s Quality Assessment Schemes for accommodation. https://www.visitbritain.org/business-advice/get-quality-assessed
- VisitEngland’s ROSE Awards 2019 annual presentation event will take place on Tuesday 22 October at the Luton Hoo Hotel, Golf & Spa, The Mansion House, Nr. Luton, Bedfordshire, LU1 3TQ from 12pm.
- Nominations are triggered following the annual VisitEngland quality assessment visit and observations by the assessor, but other evidence, including online customer reviews are taken into account. The final judging panel also looks for innovation that sets the business apart. This includes facilities or services offered to make the customer’s stay really special.
- To find out how to join VisitEngland’s quality assessment scheme email VisitEnglandAssessmentServices@aamediagroup.co.uk or call our friendly team on 01256 338 350. They will be happy to help.