Inclusion training

Customer service is important for all customers, but being disability aware means having an understanding of both visible and hidden disabilities, using appropriate language and having a flexible approach to meeting individual needs.

A good starting point is to provide all staff with basic training in this area with our free training slides.

Disability awareness training courses

Online and classroom-style training programmes are available to ensure you and your staff are ready to serve disabled customers.

Please note: a selection of known training programmes is provided. There may be other suppliers that offer a comparable service and other programmes available.