Customer service is important for all customers, but being disability aware means having an understanding of both visible and hidden disabilities, using appropriate language and having a flexible approach to meeting individual needs.
A good starting point is to provide all staff with basic training in this area with our free training slides.
Introductory training slides PPTX, 3.0MB
Provide all your staff with basic inclusive tourism training by incorporating these slides into your staff induction process.
Who is your Accessibility Champion? PDF, 0.2MB
Guidance on appointing someone to drive accessibility in your business to ensure inclusive customer experiences.
Dos and don'ts of accessible communication
Short tips on how to improve your business communications for disabled people, such as the best fonts to use.
Disability awareness training courses
Online and classroom-style training programmes are available to ensure you and your staff are ready to serve disabled customers.
Please note: a selection of known training programmes is provided. There may be other suppliers that offer a comparable service and other programmes available.
So what makes you think you are not accessible?
Tourism for All’s free training course is a great start to your accessibility journey.
Provide free e-tutorials on delivering a good experience for disabled customers.
An online training programme to help hotel and conference staff provide outstanding customer service for all.
Access for All UK
Offer a number of bespoke classroom style training courses on disability awareness.
Provider of bespoke classroom style training courses on disability awareness.
Welcome to Excellence:Welcoming all Customers
A one day classroom style course explaining the importance of providing great customer service to disabled customers and how to do so.
WorldHost: Inclusive Service
A half day classroom style course by People 1st designed to help business owners and their staff cater for disabled customers.
Louder than words
Provide remote deaf awareness training to help staff improve their communication skills when speaking to customers who are deaf or have hearing loss.
British Sign Language – phrases for hospitality
A free online course designed to help team members working in hospitality communicate more effectively with Deaf guests.