Further information on how to contact us

We are committed to being transparent and open. We welcome feedback from you on our activity and how we work.

For general feedback on VisitBritain/VisitEngland you can contact us through our enquiry and feedback form or you can contact a member of our team via our contact finder.

If your enquiry refers to a product you have purchased from the VisitBritain Shop you can contact the team via their dedicated enquiry form.

When contacting us please ensure you share the appropriate information so we can identify the issue you are referring to. We aim to acknowledge all responses within 72 hours of being contacted and provide a full response within 20 working days.

If you have contacted us and you feel we have not resolved your issue to your satisfaction you can either respond to the initial response from us or you can write to us at complaints@visitbritain.org with the full details and we will share with the relevant team for further investigation.