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Actions to take when dealing with flooding – a summary

A brief timescale of guidelines for actions to take following a flooding crisis.

RBG Kew/Jeff Eden

Autumn colour at Royal Botanic Garden, Kew

Actions to take

Immediate

First steps

  • Liaise with your accredited Local Visitor Economy Partnership (LVEP);

  • Work with your LVEP to identify and support their plans and messages;

  • Identify useful partners;

  • Develop your own messages and share with staff, supporters and local businesses;

  • Contact customers directly;

  • Update your website, share messages through social media and undertake press activity.

Next steps

  • Review marketing activity;

  • Review your offer;

  • Continue communicating with customers;

  • Seek endorsements.

Assess your business position

  • Review your costs;

  • Seek financial support and advice;

  • Consider your current position and plan for the future.

Post-crisis

  • Update your website;

  • Thank customers for their support;

  • Review your marketing activity.