Further support for dealing with flooding
Further information and support is available through national agencies and charities:
Support packages for flood-hit businesses
Businesses affected by recent flooding may be eligible for council tax and business rates relief. Grants are also available for small businesses who have suffered severe losses.
The National Flood Forum
A charity dedicated to supporting people affected by flooding.
Citizens Advice
A useful source of advice on a range of topics, including basic legal guidance.
Local support finder
Enter your county into our quick tool to find advice and support specific to your local area.
ACAS
Guidance on dealing with staff and your obligations if business continuity is affected.
Pink Book of legislation
Your legal obligations, including those around cancellations and refunds.
The Environment Agency
The latest flood warnings and information.
Met Office
The latest weather warnings from the UK Met Office.
Highways Agency
The latest information on traffic conditions and closures.
National Rail
The latest information on rail travel disruption.
Other sections in the 'Dealing with floods' toolkit
Assessing the flood situation
An overview of factors to assess when determining the impact of flooding on your business.
Working with others during a flood event
Who you should contact locally and what you need to find out.
Communicating with customers during a flood
A six-step guide to keeping in touch with your customers and being pro-active in your communications.
Cancellations and refunds due to flooding
Your legal rights if you have to cancel bookings due to flooding.
Addressing the future impact of flooding
Guidance on mitigating the future impact of flooding on your business.
Returning to normal after flooding
It is important to keep your website and customers up to date.
Actions to take when dealing with flooding
A summary of what you should do during and after a flood event.
