We are sorry to hear that you have decided to make a complaint about our Recruitment and Selection process.
If you feel that your application has not been treated fairly you must submit a complaint in writing to recruitment@visitbritain.org within 3 months from the date you received the outcome of your application.
When sending your complaint you must state the related vacancy and explain the reasons for the complaint, providing evidence where possible.
Upon receiving your complaint a recruitment advisor will conduct an independent investigation and provide a written response to the complaint within 28 working days. If the deadline of 28 days cannot be met you will be contactes and provided with a reason for the delay.
Potential outcomes from the investigation can be one or more of the following but not limited to:
- Complainant would be provided with detailed feedback answering their concerns;
- If training issues are identified within the recruitment and selection process, they will be actioned.
