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VisitEngland

Laying the foundations: the building blocks of an accessible destination

Photo by: VisitBritain/NYMNPA/Daniel Wildey

Location: Whitby, England

Couple on a pier

Introduction

The following sections outline the building blocks for creating accessible tourism in your destination. Each is equally important.

Considering these elements will help to ensure that any specific accessible tourism development programmes you undertake, such as the Kick-Start and Enhanced programmes outlined later in this toolkit, have the best chance of success.

Sections

  • Photo by: Solstock/Getty Images

    Location: Newcastle upon Tyne, England

    Visually impaired man walking with the assistance of a friend into train station
  • Section 1: Why do this?

    Understand the benefits of accessible and inclusive tourism.

  • Photo by: VisitBritain/Jon Attenborough

    Location: Bakewell, England

    Two girls walking with panoramic views of greenery
  • Section 2: Learn from other destinations

    Benchmark your destination against others to see how your accessible tourism offering compares.

  • Photo by: VisitBritain/Pinzutu

    Location: Bamburgh Castle, England

    Women visiting a castle gift shop and talking to the shop assistant
  • Section 3: Leadership and culture change

    Procure training for staff, sharing your vision and incorporating access and inclusion into your day-to-day activities.

  • Photo by: Getty Images/EyeEm

    Location: Leeds, England

    Looking up at clock tower and a Ferris wheel at dusk
  • Section 4: Strategy and policy

    Include accessible tourism within your Destination Management Plan.

  • Photo by: 10'000 Hours / Digital Vision / Getty Images

    Location: London, England

    People having a meeting at a long table in a conference venue
  • Section 5: Work with stakeholders

    Work with stakeholders across the entire Tourism Value Chain and include people with lived experience.

  • Photo by: Chygurno Gardens

    Location: Penzance, England

    An overhead view of the Chygurno Gardens in Cornwall
  • Section 6: Support your businesses

    Understand perceived barriers for businesses and provide training and networking opportunities.

  • Photo by: VisitBritain/Pinzutu

    Location: Newcastle upon Tyne, England

    Couple walking through a city street, the man has a prosthetic leg
  • Section 7: Provide accessibility information

    Provide accurate accessibility information and ensure that your website meets accessibility guidelines.

  • Photo by: VisitBritain

    Location: London, England

    Man in a wheelchair at a museum talking to a member of staff
  • Section 8: Recognise good practice

    Recognise accessible businesses, produce case studies and signpost to accessibility award schemes.

  • Photo by: VisitBritain/David Clapp

    Location: Churston Ferrers, England

    Steam train on a railway line following the coastline
  • Section 9: Destination audit

    Commission a destination audit to help inform your plan for accessible tourism development.

  • Photo by: SolStock/Getty Images

    Location: Beadnell, England

    A young boy with Down's Syndrome leaving the beach with his family
  • Section 10: Funding

    Search for available funding, partner with other organisations and promote relevant funding opportunities to your businesses.