Writing an Accessibility Guide

Level-entry access. Hearing loops. Designated parking. An Accessibility Guide will help people understand what provisions you've made for people with accessibility requirements.

Access Statements have evolved. We are developing a new website to help businesses publish an Accessibility Guide, which will be launched shortly. We will update this page when the new website is available to use.

What is an Accessibility Guide?

Previously known as an Access Statement, an Accessibility Guide is a marketing document that provides detailed information on the accessibility of your venue’s facilities and services. For example, whether you have level-entry access, have a hearing loop in reception, or where the nearest accessible parking space is located.

A new website to produce an Accessibility Guide will be launched shortly.

Why should I produce one?

  • It can help you to meet your legal obligations under the Equality Act 2010.
  • It provides essential information for people with access needs
  • It's a marketing opportunity to broaden the appeal of your business
  • Unless accessibility information is clearly available, visitors may choose to go elsewhere.
  • It's a minimum requirement for all participants in VisitEngland's National Quality Assessment Schemes.

How do I write an Accessibility Guide?

The new Accessibility Guides website will be launched shortly.

You can still access our current free Access Statement Tool which guides you through a simple four-step process.

Before getting started, read the frequently asked questions (PDF, 69KB) and check out real examples from other tourism businesses.

Example Access Statements

These examples reflect the previous Access Statement format. We will publish example Accessibility Guides shortly. 

bedroom at Hotel La TourHotel La Tour

Hotel La Tour is a 174 bedroom hotel in Birmingham's city centre. View Hotel La Tour's Access Statement.




Natural World CentreThe Natural World Centre

The Natural World Centre is a visitor attraction at Whisby Nature Park in Lincoln. View the Natural World's Access Statement.




Spitfire gallery, ThinktankThinktank, Birmingham Science Museum

Thinktank is a large visitor attraction in Birmingham. View Thinktank's Access Statement.