Showcasing best practice

Interested in hearing experiences and learning from similar businesses?

Discover what others are doing to improve their customer service, find ideas on promoting your business and explore how other businesses cater for their target markets through our best-practice case studies. Also access case studies from past and current issues of Quality Edge magazine and find out how to apply for the VisitEngland Awards for Excellence.

Quality Edge case studies

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Watch in-depth case studies featured in Quality Edge, VisitEngland's essential business advice magazine.

VisitEngland Awards for Excellence

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Find out more about our annual awards and the 2017 finalists who are in the running to receive the highest accolade in English tourism.

Business development case studies

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Learn top tips from other tourism businesses on running a business successfully and improving your customer experience.

Accessibility case studies

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Hear from other tourism businesses who've made simple steps to improve their accessibility and develop their customer experience.

Destination case studies

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See examples of innovative solutions developed by destinations to improve their visitor experience.

Sustainability case studies

Hear from other tourism businesses who've successfully embraced sustainability and developed their customer experience.