Share government COVID-19 guidance with your customers on planning a holiday in England

29 July 2020

We are working closely with the Cabinet Office and Department of Health and Social Care to raise awareness of the Government's guidance for tourists who fall ill whilst on holiday in England.

Businesses are asked to raise awareness of the guidance by directing your customers to the advice displayed on the VisitEngland website. You can also use the copy below to communicate this message to your customers: 

  • If you develop Covid-19 symptoms whilst on holiday, please arrange a test using your holiday address. You can order a test from or call 119. You MUST notify your accommodation provider immediately. 
  • If you are contacted by Test & Trace whilst on holiday you MUST notify your accommodation provider immediately that you have been contacted by NHS Test and Trace and asked to self-isolate.
  • If you are well enough to return home by private transportation then please do so and self-isolate at home. Do not use public transport. 

You may wish to include a link to this information as part of the customer booking confirmation and to adopt the messaging on your marketing channels – to help protect your staff and customers.