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When you can refuse a customer and what counts as discrimination under the Equality Act, including age discrimination.
VisitEngland
![A shot of a diverse family walking in the countryside.]()
If you want to provide any alcohol, you will need a licence. You may need a licence or permit to have gaming machines.
VisitEngland
![Woman serving drinks behind the bar in a pub]()
What you need to do if you cannot resolve a dispute with a customer and what to show on your website if you take online bookings.
VisitEngland
![Large stone arched bridge over a flowing river. Sunset]()
![Family buying entry tickets from a museum reception]()
![Woman in apron setting table in a restaurant]()
![Young woman smiling, behind a counter in a record shop, with the till and card reader in front of her]()
Your rights when a guest cancels and your obligations if you cannot fulfil a booking.
VisitEngland
![Female receptionist smiling at the camera working on laptop at Hotel check in]()
If you provide childcare facilities, there are specific regulations you need to follow.
VisitEngland
![Atmosphere at the Kidzone, Isle Of Wight Festival]()
If you provide coal and firewood for your guests, there are restrictions you need to adhere to.
VisitEngland
![View of the lounge at Horseshoe Cottage Farm, Leicestershire close-up of the inglenook fireplace and tartan patterned sofas. Silver winner of the B&B and Guest House of the Year in the VisitEngland Awards for Excellence 2022]()
Use our free template to help comply with your legal obligation.
VisitEngland
![A young Arab couple relaxing by a fire in the drawing room]()
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Everything you need to inspire your clients. Discover new products, experiences and itinerary ideas – plus useful resources and the latest market insights.
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Build sustainable and valuable growth. Learn about England’s new destination management structure, find expert advice, and boost your proposition with our training and toolkits.
Access resources for business events to support your business development and event strategy. Discover England, Scotland and Wales' business event offering for your next conference, incentive, exhibition or event.
Discover our media centres, image and video library and latest press releases, plus contacts for our corporate and consumer press teams.
Studying tourism at school, college or university? We’ve gathered essential resources and data for students of tourism, plus information about our internships.
