These case studies were originally published as feature articles in Quality Edge magazine.
Small hotel case study: Titchwell Manor
Eric Snaith, owner of Titchwell Manor hotel in Norfolk, share his experience of taking over the family business, re-designing the hotel interiors and working with the local community.
Self-catering case study: Wolds Edge Holiday Lodges
Ruth Rowland, owner of Wolds Edge Holiday Lodges & Snug Huts, shares her innovative activities for guests and how she makes the most of her wildlife setting.
Glamping case study: Tom's Eco Lodge
Watch Tom Turney, owner of Tom's Eco Lodge on the Isle of Wight describe his experience of entering the glamping market and his top tips for other operators.
Park case study: Poston Mill Park
Sarah Jones from Poston Mill, a holiday park in Herefordshire, explains how her business picked up one of our Awards for Excellence.
Guest accommodation case study: a Room with a View
For ambitious guesthouse owner Stephen Bull, high-quality service is the key to success at a Room with a View guest house in Brighton.
Attraction case study: Framework Knitters Museum
Manager Paul Baker and his team have been busy transforming the Framework Knitters Museum in Nottinghamshire.