Where to find further information

Order your printed copy of the Pink Book

The fully updated 9th edition of the Pink Book: Legislation for tourist accommodation will be published in spring 2017 and will be available to purchase for £9.99 plus £1.50 postage.

In light of this, the current printed edition of the Pink Book 2014 (published November 2014) is available to purchase for £4.99 plus £1.50 postage. 

If you wish to purchase a discounted copy of Pink Book 2014 or would like to be contacted when the new edition is available, please email feedback@visitengland.org

 

Help with legislation

For further information on a specific area of legislation, contact the following organisations:

 

Business Regulations

 

Business support helpline

  • The helpline provides a quick response service if you have simple questions about starting or running a business. It also provides a more in-depth service if you have more complex enquiries.
  • Telephone: 0300 456 3565
  • Monday to Friday, 9am to 6pm

 

Legal advisors

  • The Law Society is able to provide you with a list of solicitors within your area. Your local DMO may also be able to give you names of suitable local firms.

 

Independent financial advisors

  • The IFA consumer website is able to forward you a list of independent financial advisors, accountants or solicitor in your area.

 

Utilities/Facilities

These include the following:

 

Gas Safe Register

 

OFGEM (The Office of Gas and Electricity Markets)

 

OFCOM (Office of Communications)

Tel: 0300 123 3333

OFCOM website

OFWAT 

The economic regulator of the water sector in England and Wales.

 

Waste and Resources Action Programme (WRAP)

 

Trade associations

These include the following:

Bed and Breakfast Association

Tel: 01749 814908

http://bandbassociation.org

 

British Activity Providers Association (BAPA)

The BAPA monitors safety standards and quality within the activity sector throughout the British Isles. BAPA also provides a detailed consumer guide which is available on request.

Tel: 01746 769982

www.thebapa.org.uk

 

British Holiday and Home Parks Association (BHHPA)

The BHHPA is the representative body of the parks industry including caravans, chalets, tents and all types of self-catering park accommodation.

Tel: 01452 526911

www.bhhpa.org.uk

 

British Hospitality Association (BHA)

The BHA represents hotels (mostly 10+ rooms), restaurants and catering establishments, and distributes guidance notes to members.

Tel: 020 7404 7744

www.bha.org.uk

 

British Destinations

British Destinations represents the interests of resorts and destinations throughout the UK.

Tel: 0151 934 2285 / 2286

www.britishdestinations.co.uk

 

English Association of Self-Catering Operators (EASCO)

The EASCO is a trade association for self-catering operators, from individual owners through to the agencies and associations.

Tel: 020 7078 7329

www.englishselfcatering.co.uk

 

Farm Stay UK Ltd

Farm Stay UK Ltd is a co-operative of 1200 farmers throughout the UK who provide serviced and self-catering accommodation on working farms.

Tel: 024 7669 6909

www.farmstayuk.co.uk

 

Tourism for All

Tourism for All, a national charity, is the UK s central source of travel and holiday information for disabled people, older people and carers.

Tel: 0845 124 9971

www.tourismforall.org.uk

 

People 1st

People 1st is the Sector Skills Council for the hospitality and tourism sector. It is the lead agency on all issues relating to education, training and qualification within the sector.

Tel: 020 3074 1222

www.people1st.co.uk

 

National Caravan Council (NCC)

The NCC is the representative trade body for the UK caravan industry involved in setting standards and promoting quality. NCC operates the Product Approval Scheme for new caravans to ensure compliance with minimum health and safety standards.

Tel: 01252 318251

www.thencc.org.uk

Publications Contact List

The publications mentioned within individual legislation sections are available from the following organisations:

 

Advisory, Conciliation and Arbitration Services (ACAS)

  • National helpline: 08457 474747
  • Orderline: 08702 42 90 90  
  • ACAS website 

 

Advertising Standards Authority (ASA)

 

Equality and Human Rights Commission (EHRC)

 

Food Standards Agency (FSA)

  • Address: Aviation House, 125 Kingsway, London WC2B 6NH
  • Tel: 020 7276 8829
  • FSA website

 

Health and Safety Executive (HSE)

  • Address: Redgrave Court, Merton Road, Bootle, Merseyside L20 7HS
  • Incident Contact Centre on 0845 300 9923 (Note: this can only be used to report serious or fatal accidents)
  • HSE website

 

HM Revenue and Customs (HMRC)

  • VAT Helpline: 0845 010 9000
  • Employer Helpline: 08457 143 143
  • HMRC website

 

Home Office

 

Information Commissioner's Office (ICO)

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline: 0303 123 1113
  • ICO website

 

Pay and Work Rights Helpline

 

TSO (formerly The Stationery Office)

  • Address: TSO Customer Services, PO Box 29, Norwich, NR3 1GN
  • Orderline: 0870 600 5522
  • TSO website

 

Trading Standards Institute

 

Valuation Office Agency