Operating during COVID-19

4 March 2022

The following resources focus on practical guidance to help tourism businesses operate in a COVID-19 Secure way during the coronavirus pandemic.

Information on emergency funding, including Government support, can be found on our Support for tourism and event businesses during COVID-19 page.

Update 21 February 2022:


In a statement in the House of Commons Prime Minister Boris Johnson outlined the UK Government’s plan for living with COVID-19.

The Prime Minister said that the UK Government will continue to work closely with the Devolved Administrations, but the ongoing approach for England will be around four principles, including:


  1. The removal of all domestic restrictions in law.
  • From Thursday, 24 February:
    • The legal requirement to self-isolate following a positive test will end. Self-isolation support payments will also end. COVID provisions for Statutory Sick Pay will still be able to be claimed for a further month.
    • Routine contact tracing will end. Fully vaccinated close contacts and those under 18 will no longer be asked to test daily for seven days.
    • The legal requirement for close contacts who are not fully vaccinated to self-isolate will be removed.
    • Until 1 April, people who test positive will still be advised to stay at home. After April 1 people with Covid-19 symptoms will be advised to exercise personal responsibility.
  • From 1 April:
    • Free symptomatic and asymptomatic testing for the general public will end.
    • The UK Government will no longer recommend the use of voluntary COVID19-status certification, although the NHS app will continue to allow people to indicate their vaccination status for international travel.


  1. Continuing to protect the most vulnerable with targeted vaccines and treatments.
  2. Maintaining resilience: ongoing surveillance, contingency planning and the ability to reintroduce key capabilities such as mass vaccination and testing in an emergency


  1. Securing innovations and opportunities from the COVID-19 response, including investment in life sciences.


Read the full plan.


Key Government guidance

  • Hotels and other guest accommodation

    Guidance for people who work in or run hotels and other guest accommodation.

  • Events and attractions

    Guidance for people who work in settings related to events and visitor attractions.

  • Restaurants, pubs, bars and takeaway services

    Guidance for people who work in or run restaurants, pubs, bars, cafes, nightclubs or takeaways.

  • Weddings and civil partnerships

    Guidance for venues hosting weddings and civil partnerships.

  • Shops, branches and close contact services

    Guidance for people who work in shops or similar environments and for close contact services.

  • Managing public outdoor settings

    Guidance for local authorities, owners and operators to support the safe use and management of outdoor public places.

  • Guidance from Public Health England

    Guidance for businesses, employers and employees on preventing the spread of the virus.

  • Grassroots sport operators

    Guidance for grassroots sport providers, venue operators and participants.

  • Domestic cruise ships

    Guidance on domestic cruise travel during COVID-19.

  • COVID-19 risk assessments

    Guidance from the HSE on completing a COVID-19 risk assessment.

  • Ventilation of indoor spaces

    Guidance on the ventilation of indoor spaces to stop the spread of COVID-19.

  • NHS

    Create an NHS QR code for your venue

    Create a free QR code for your venue to support the track and trace system.

  • Protecting customer and staff details

    Guidance from the Information Commissioner’s Office on how to manage personal data collected for NHS Test and Trace.

  • Maintaining records of staff and customers

    Guidance for hospitality and tourism businesses on collecting and maintaining records of staff, customers and visitors to support NHS Test and Trace.

  • Be award of COVID-19 vaccine fraud

    Download the Government quick guide to preventing COVID-19 vaccine fraud.

  • Downloadable posters

    Government posters for display in venues to remind customers of the current guidance.

  • Rules on face coverings

    When face coverings are required, including information on exemptions.

  • Face covering poster

    A downloadable poster to display on business premises where face coverings are required.

  • Test and trace workplace guidance

    What to do if you or someone you employ is required to self-isolate, including self-isolation rules and financial support.

  • Guidance on mandatory COVID-19 status checks

    Guidance for venues and events that must use the NHS COVID Pass, or equivalent proof of vaccination or testing, as a condition of entry.

  • Inclusive reopening guidance

  • Helping visually impaired customers

    Top tips from Henshaws on helping visually impaired customers navigate your COVID-19 safety measures.

  • Reopening tourism for disabled travellers

    Guidance from the UNTWO on how to provide a COVID-Secure environment without creating obstacles for disabled customers.

  • Guidance from the Business Disability Forum

    Resources and webinars from the Business Disability Forum to guide your organisation, employees and customers through the COVID-19 pandemic.

  • Guidance from RNIB

    Best practice guidelines to help you understand how to help your blind and partially sighted customers.

  • Guidance on sighted guiding

    Guidance on how sighted guiding can be done safely and what additional precautions to take.

  • EMBED reopening guidance

    Solution-based guidance to help you consider the potential barriers faced by disabled customers.

  • 7 principles to ensure an inclusive recovery

    A guide for the arts & cultural venues to support disability inclusion, designed to complement Government guidance on COVID-19.

  • Top tips on supporting disabled people

    This infographic from AccessAble gives practical guidance on supporting disabled people during COVID-19.

  • Supporting your disabled customers

    Euan’s Guide top 10 tips to help venues to support disabled customers during COVID-19.

  • UNWTO Inclusive Recovery Guide

    This guide from UNWTO can help inclusive recovery.

  • Inclusion training

    Find training courses on disability awareness and inclusion for you and your staff.

  • Guidance from the ISTO

    Recommendations from the International Social Tourism Organisation on welcoming disabled people during COVID-19.

  • Make your business accessible

    Find guidance, tools and resources to help you provide access for all in our dedicated section.

  • Reopening your venue

    Guidance from Attitude is Everything on how to reopen your venue for Deaf and disabled audiences.

  • Looking after your employees

  • Alex Hare

    Government guidance on working safely

    How to reduce the risk of COVID-19 spreading in your workplace.

  • Testing guidance for employers

    Your legal obligations as an employer on testing during COVID-19.

  • Advice from ACAS

    Guidance on handling employees, including sick pay, managing staff shortfalls, if somebody becomes unwell at work and what to do if you need to close.

  • Online sick note system

    An online sick note system on the NHS website can provide employees with evidence that they have been advised to self-isolate.

  • Guidance from HSE

    Health and Safety Executive advice on keeping your employees and workplace safe.

  • Test and trace in the workplace

    If there is more than one case of COVID-19 in your workplace you should contact your local health protection team.

  • Psychological first aid training

    A free 90 minute online training course to help you recognise people at risk of distress.

  • Managing working from home arrangements

    Guidance from ACAS on making working from home arrangements, management and health & safety.

  • Self-isolating after returning to the UK

    Guidance for employees and employers on self-isolating after returning to the UK.

  • Cleaning your workplace to reduce risk

    Guidance from HSE on cleaning your workplace to reduce the risk of COVID-19.

  • Changes to apprenticeships due to COVID-19

    Guidance for apprentices, employers, training providers, end-point assessment organisations and external quality assurance providers.

  • Employees and face coverings

    Guidance on managing requirements for staff face coverings and exemptions.

  • Protecting home workers

    Guidance from HSE on your employer responsibilities for people working from home.

  • Supporting employees with hearing loss

    Simple steps that employers can take to support staff with deafness and hearing loss during COVID-19.

  • Approved COVID-19 test providers

    The list of private providers of COVID-19 testing to help employers set up their own testing programmes.

  • Guidance on work absences

    Guidance for employers and workers on rights and responsibilities related to employees who may not be able to go into work during COVID-19.

  • COVID-19 Visa Concession Scheme

    Information for people who have been unable to return to make an application for leave to remain (LTR) or indefinite leave to remain (ILR).

  • Instructions for COVID-19 self-testing

    How you can safely test yourself and your staff for COVID-19 and report the results.

  • Support finder tool for individuals

    Employees can use this Government tool to find advice and support on COVID-related issues such as paying bills or self-isolating.

  • Staff testing endorsement scheme

    The We Offer Testing to our Staff (WOTTOS) endorsement scheme is a free promotional scheme for businesses in the workplace testing programme.

  • Employer COVID-19 vaccine toolkit

    Ensure your employees get access to reliable and accurate information about the COVID-19 vaccine.

  • Enabling safe and effective volunteering

    Guidance to help businesses understand how to safely and effectively involve volunteers during the pandemic.

  • Long COVID advice for employers and employees

    Guidance from ACAS on sickness and absence from the workplace because of long COVID.

  • Hybrid working

    Advice for employers on how to consider, discuss and introduce hybrid working from ACAS.