Advice for tourism and event businesses affected by COVID-19

2 April 2020

We are closely monitoring the COVID-19 outbreak and are working hard to provide you with the very latest information to support your business at this very challenging time. We are feeding in industry concerns to Government via the Tourism Industry Emergency Response Group and will be sharing practical advice as soon as it becomes available publishing the latest announcements and industry information on our dedicated COVID-19 page. Below you will find the latest information and advice to support your businesses. All of our information is kept under continuous review and is updated often.

Government guidance on businesses and premises to close


The Government issued closure guidance and advice for those providing hotel and other accommodation in the UK on 24 March 2020. The closure directive applies to any business providing holiday accommodation, including short term lets, bar very specific exclusions. An FAQs page on business closures has also been published.


On 25 March the Government published a letter regarding the exemption for hotels, hostels and B&Bs to open so they can offer accommodation to key workers and support rough sleepers to keep them off the streets and in suitable accommodation.


The Government will look again at these measures in three weeks (w/c 13 April), and relax them if the evidence shows this is possible.

The Government has created an online questionnaire to determine whether businesses can provide support during the COVID-19 outbreak. The support needed includes:

  • hotel rooms
  • protective equipment for healthcare workers, such as masks, gowns and sanitiser
  • transport and logistics, for moving goods or people
  • warehouse or office space, for medical use or storage
  • expertise or support on IT, manufacturing, construction, project management, procurement, engineering or communications
  • social care or childcare

Answer the questions to see if you can provide support.

Government financial support

A full range of business support measures have been made available to UK businesses and employees, including:

Support from your bank

Your bank may be able to offer support measures if your finances have been impacted.

Have a discussion with your bank as early as possible to produce a mutually beneficial action plan.

The following banks also have dedicated helplines for business customers affected by COVID-19:

  • Barclays: 0800 1971 0861
  • Santander: 0800 01 56 382


Summary of actions to take


  • Contact your insurance company to check if you can make a claim for lost business and/or closure
  • Contact your bank to see what support measures they can offer
  • Contact your suppliers and work together to mitigate fall in demand
  • Contact customers who have already booked with you directly
  • Keep staff informed of the latest and plan contingency measures where possible
  • Update your website and share messages through social media
  • Liaise with your Destination Management Organisation (DMO) / tourism association (please be aware the ability to respond at this time may vary between DMOs, depending on resource)

Next steps

  • Check official Government advice on a regular basis
  • Continue communicating with customers
  • Consider having a more flexible booking policy for future customers looking to book trips later in the year.