Accessibility case studies

Hear from other tourism businesses who've made simple steps to improve their accessibility and develop their customer experience. 

Bathroom at The Dairy, Cottage in the DalesProviding beautiful accessible bathrooms

Learn how to create luxurious and stylish accessible bathrooms that appeal to all your customers.

The Dairy at Cottage in the Dales (PDF, 13KB), a National Accessible Scheme rated self-catering property, opened in 2017 with three months of forward bookings already secured. It is designed with discreet and attractive accessible features that can be removed if not required, including the bathroom support bars and grab rails.


Bathroom inside the Calf Shed, WiltshireThe Calf Shed (PDF, 6.7KB), a luxury self-catering property in Wiltshire, increased their appeal to a wider target audience and seen a positive impact on bookings by installing a large wet-room. The bathroom features all the aids and supports required to make it accessible, at the same time appealing to any guest who doesn’t need additional support.


exterior of Thermae Bath Spa, BathAdapting a listed building

Discover how the Thermae Bath Spa (PDF, 2.27MB), based in a listed building, has adapted its facilities to become more accessible to visitors with impairments. 

Being on a restricted site and made up of several listed buildings, there were obvious restrictions to what the Thermae Bath Spa could achieve. Lifts were installed wherever possible and ramps have been introduced elsewhere, now used as the main walkway for all visitors. Treatment rooms were designed to accommodate wheelchair users. Treatment beds can be raised or lowered as needed, there are hoists/assisted seating into all the pools and shallow step access. All signage is tactile and is in Braille. Three private changing rooms for wheelchair users and groups were added to the changing suite on the upper ground floor.


Changing Places bathroom at Marwell WildlifeAccessible bathrooms

A number of guests with higher level accessibility needs had been visiting Marwell's Wildlife, but they weren't staying, because the attraction didn't have the facilities they required. Read more about how adding a 'Changing Places' accessible bathroom has made all the difference to Marwell Wildlife's (PDF, 6.86MB) disabled visitors and their business. 



Green train engine at the National Railway MuseumEnsuring access for all

With a large number of older visitors, find out how the National Railway Museum (PDF, 5.43MB) in Shildon has embarked on a journey towards making their open air attraction – featuring historic buildings and over 60 vehicles – more accessible to all. 




exterior of the HytteBenefiting from the National Accessible Scheme 

The Hytte was designed to provide fully accessible five-star accommodation. With top national accessibility ratings and awards, occupancy levels have been over 90%. Discover how The Hytte's (PDF, 2.15MB) owners develop their visitor lodge in Bingham to the highest standards.

More about the National Accessible Scheme (NAS)



David and Felicity of Hoe Grange Holidays standing outside one of their lodgesProviding award-winning accessibility

As a traditional hill farm, the Access for All Gold Award 2016 winners Hoe Grange Holidays (PDF, 2.28MB) in Matlock, Derbyshire, recognised they needed to diversify and bring in extra income. Read how they successfully diversified their farming business with four-star log cabins that are fully accessible for disabled guests. 




a lady in a wheelchair cooking in a High Wray kitchenStanding out from the crowd

Investing in small but crucial changes to improve their visitor accommodation for disabled visitors has proved to be a successful move for the High Wray (PDF, 3.85MB), a guest house in Farnham. From wheel-in showers to low-level kitchen facilities, find out about what they did and the difference it made.




a battle re-enactment on Bosworth BattlefieldTargeting the grey pound

Bosworth Battlefield is actively targeting the grey pound and looking at multi-generational experiences. With grandparents increasingly looking after children, the market is growing. Mystery shopping and an access plan have helped the Bosworth Battlefield Heritage Centre and Country Park PDF, 2.38MB) improve its accessibility for older people.